Customer Service, No matter how big or how little, no business can hope to ignore the needs of other businesses. Since we all work remotely most of the time, 3Q Mobile Solutions, manufacturer of handheld communication devices, is an important company to consider for many reasons. Not only is the company responsible for the hardware, software and support, but they also make the devices that touch hundreds of thousands of lives every day.

3Q protects its customers in many ways. Perhaps its most important function is in monitoring and protecting the information that is vital to life, such as financial records or sensitive medical procedures. Other functions include, but are not limited to, data security, privacy protection and authentication.

Many people have the misconception that computer security is the same everywhere. Unfortunately, this is not so. Computer systems that are maintained by foreign countries, for example, may have very different needs and requirements than those secured by US companies. Different countries require different levels of security and monitoring, so computer systems from another country are going to have to be monitored and protected from breaches in computer security.

Monitoring and protecting data is a special need that requires a tailored approach. A company that monitors and knows all the systems that are affecting their business may have to accept a lower standard of security in exchange for increased efficiencies.

Is monitoring the systems enough? Perhaps. It depends on what you are looking for. If you want total peace of mind and total protection, you may want to consider a computer system that has been specifically engineered with these requirements in mind.

If you are still deciding whether or not to pursue your company’s options, you need to consider the following:

  1. How critical that data is to your business?

If the data you need to protect is mission critical, you may want to consider a system that protects all the data you have no interest in handling or using. If you are okay with processing relatively low volume, high value customers, you may want to look at a system that monitors only a small percentage of that data or checks a data base that is updated several times per day.

  1. How much does the data center cost to run?

A system that monitors and protects your data may be expensive. If you need to monitor hundreds of millions of records, however, a low-cost option may be necessary. You can budget an affordable price for certifications and automated updates. In addition, the company that offers IT security services will provide you with a network that is maintained automatically. You won’t have to worry about replacing the network or installing a new one, as it is handled automatically.

  1. Will the IT administrator be on the hook for fixing all the broken records?

It’s a good idea to have an IT administrator who is responsible for maintenance of the network and who is also responsible for fixing any broken records that may endanger the integrity of the system. You want the network to be in good condition for authorized access and you want the administrator to have enough confidence in the system that he or she doesn’t mind running the necessary backups himself/herself to safeguard against any future failure.

  1. Who will resolve technology issues?

The optimist’s side of me is that we will resolve the problems that our systems bring about. The more pessimistic side of me says that we won’t! I suppose that we will always be at war with nature or something equally primitive.

  1. How will you know if you are dealing with the right people or programs?

My friends and I used to have a rule: If it sounds too good to be true, it probably is! Needless to say, I no longer have this rule in my head. Please don’t tell me that because some people say that they’ve heard nothing! Things are not always what they seem!

  1. Do you trust your employees?

Some people think that confident, capable people will always be able to avoid dangerous situations. Nothing could be further from the truth. System hacking and social engineering are on the rise. people should learn to trust their employees and be dependable. That means that they should let go of the idea that they are being safe all the time.

  1. Do you feel protected?

Protect your investment. Not everyone will be trustworthy or reliable. Some people will take advantage of you, or break the law without you knowing about it. Never be ashamed of your ignorance! If you don’t feel protected, then there’s a big chance that you aren’t. Keep your software updated. Check your anti-virus and anti-spyware programs regularly. Enable automatic updates so that you get the most protection the fact that these malicious agents are ever released!

In the mid-1980s, Apple Computer started the “desktop publishing revolution” by pairing its new, graphics-oriented Macintosh with the first 300-dot-per-inch (dpi) LaserWriter. So excited was one computer industry pundit – whose “insider” industry newsletter was one of the first of that extraordinarily profitable kind – that she insisted on the most sensational sort of boosterism. “This [technology] is going to put the First Amendment into overdrive!” was one banner banner headline over the breathless proclaimers. Eager was the other.

Not everyone was so optimistic. “It’s like thinking that the invention of movable-seating cars will increase safety,” one technology writer said at the time. He knew it would take time to make the devices mass-market; he just didn’t know when they would become popular.

Who won the DTP revolution?

Looking back over the past 25 years, it is clear that his prediction came true. Most of the big DTP players, of course, were practical jousters. Microsoft, for example, took the lead in notebook computing by introducing the Windows operating system and Office in the late 1980s. They were late to the desktop PC, but already in style.

By the late 1990s, all the big names were firmly on their way to making the PC into a mass-market notebook computer. HP, for example, marked its entry into the mass-market notebook market with the Form 2 handheld computer in 1998. By that year, 13% of LAN users were using the BeagleBoard system, an inexpensive Linux-based system designed to run a variety of applications.

By late 2003, however, the Linux operating system had gained a hold of the CAN bus – Canada’s national network – and had begun to claim some serious rivals. Last year,Linux.org, the leading open-source software community, released version 2 of the Linux operating system. The new version can step up to 4 Mbps. In that sense, it is perhaps a bit of a surprise that China didn’t jump on the DTP bandwagon, but then again, they didn’t exactly have a choice; Intel made it clear from the beginning that they would offer their own version of encryption, and that their business was based on selling computers.

Regardless, Chinese authorities chose to build a censorship program around the ineffective Windows XP platform, and chose not to make the jump to the highly market-oriented Linux servers.

This suggests that if there is any hope of making the Internet operate more like a backbone and less like a string, it will require both governments and Internet users to work together to build consensus. Yet, even as China opened the Great Firewall, it was evident that the Chinese government would spend much of its waning power in trying to build a massive network of Internet police.

Thus, it is little surprise that the latest round of Internet censorship, which began on February 9, is already beginning to show signs of strain. Just before the start of the new year, the government announced that it would be ending the “Great Firewall” in march 2005. Then in July, according to a Global Times report, the government decided to block access to Google, Yahoo and Microsoft domains in retribution for Chinese dissident groups posting embarrassing pictures and testimonials on the Internet.

These moves reveal a country where the treading of the March 2009 revolution will be keen. So, what paths will China’s government take to keep its censorship mechanisms intact and unwilful? The risk of having to again choose between the Great Firewall and open society appears greater than ever.

Enter the China Internet Network Safety Program (CNNSP), which is a set of policies designed to help establish “productive and friendly cooperation” among China’s disparate political and social forces. CNNSP article 29, which lays out the basic policies of the CNNSP, provides examples of how the new approach will be implemented. Among other things, the program pledges to:

Protect citizens’ access to information and privacy. Sources and content that the Chinese government does not want to be distributed will be blocked. So if you are visiting China’s Wikipedia or YouTube and are reading this article, it better be because you are on a blacklist.

Minimizing the risk of citizens’ personal information being stolen or misused will be a high priority for the new CNNSP. “For us, the greatest threat about the Internet is the tremendous amount of personal information that is being produced and distributed by untrustworthy sources,” says CNNSP Administrator Qiao. “With the Internet, there’s a false sense of security because people think in terms of laws and governments and companies have to respond to the concerns and protect the user.”

CNNSP members are divided into six groups depending on their level of Internet access. Each group has different degrees of filtering power and access.